CEPA SERVICE CHARTER

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UNIVERSITY OF NAIROBI

CENTRE FOR PEDAGOGY AND ANDRAGOGY (CEPA)

SERVICE CHARTER                    

Commitment of Service Delivery

 

  • All presentations shall be conducted fully and on time, as per approved training programmes.

 

  • Facilitators and organizers shall provide intensive training to academic staff in the field of pedagogy.

 

  • Short courses shall take between three and five days.

 

  • Training shall begin at 8.00 am and end at 5.00 pm daily during training period.

 

  • The process of recruitment and promotion of staff shall be completed within three months, from advertisement to issuance of letters.

 

  • All training requests by stakeholders shall be responded within two weeks.

 

  • Training may extend the days of the weekend in case of special reasons.

 

  • All telephone calls shall be attended to within twenty seconds.

 

  • The Centre shall not condone impropriety.

 

  • The Centre is a CORRUPTION FREE zone.

 

  • The Centre shall maintain a healthy, safe and pleasant environment.

 

  • The Centre staff shall report on duty from 8.00 am to 5.00 pm.

 

  • The Centre is an illicit drug free and a no smoking zone.

All comments and feedback on this Charter should be addressed to:

The Director

Centre For pedagogy and Andragogy

P.O. Box 30596 – 00100 NAIROBI

Tel…………………..

Email : cepa@uonbi.ac.ke

Centre Director

Our Contacts

Postal Address

P. O. Box 30197-01000, 

Nairobi, Kenya.

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